GLOBAL CUSTOMER QUALITY AND WARRANTY ENGINEER

IMPACT and OPPORTUNITY

The Customer Quality and Warranty Engineer is responsible for managing various customer quality and warranty functions, including communication with management and customers, and supporting Gentherm manufacturing locations. This role also involves leading and driving Gentherm's global warranty targets and customer quality improvement plans.  

ESSENTIAL FUNCTIONS AND REPONSIBILITIES

• Review quality complaints received from the customer and assist in identifying failures occurring at our customer build locations 
• Assist customers with the proper handling and installation of our components into the customers assembly.
• Support new program/product launches at Tier 1 and Customer locations.
• Create & maintain positive relationships with our customers.
• Manage and support containment actions at customer locations.
• Hold Tier 1 meetings to create awareness of potential cost and quality issues.
• Participate in part reviews at OEM Warranty meetings.
• Support customer warranty reviews at the OEM/Tier 1.
• Discuss and dispute warranty claims and chargebacks as required. 
• Lead warranty CAPA (Corrective and Preventive Actions) activities and support 0-km CAPA initiatives.
• Analyze and document part returns and report to customers.
• Review and Dispute warranty debits.
• Monitor Customer portals and analyze warranty data for trends/risk.
• Review and implement warranty agreements.
• Communicate warranty information to Global Warranty Manager.
• Participate in product design reviews.

MINIMUM QUALIFICATIONS

• Bachelor's degree or diploma in Mechanical, Electrical Engineering or related field
• 5+ years of automotive experience in design or manufacturing
• Strong understanding of Automotive electrical systems
• Experience with failure analysis and problem solving.  Including quality tools such as 8D, Ishikawa, etc.
• Experience in failure analysis and problem-solving, utilizing quality tools such as 8D, Ishikawa diagrams, and other methodologies.
• Excellent verbal, presentation and written communication skills.
• 3+ years of Microsoft Office experience.

PREFERRED QUALIFICATIONS

• Electronics experience
• Familiar with OEM customer portals. (Covisent, Gart, SAWRP+, GSAR, Ubiquiti)
• Seat design and/or seat manufacturing experience
• Tier 1/OEM customer interaction experience

NICE TO KNOW

TRAVEL: Position will require around 25% domestic and international travel

COMPETENCIES

• Deliver Results
  • Understand the mission and output of your team; set SMART objectives and deliver
• Drive Change
  • Focus on agility and commitment to continuous improvement; Understand and act on internal and external drivers of change
• Build Capability
  • Foster a culture of learning and development; Support individual growth through continuous feedback to achieve personal and professional goals
• Cultivate Innovation
  • Openly embrace, create, implement and support new and innovative ideas, processes and technology that deliver business results

PHYSICAL DEMANDS/WORK ENVIRONMENT (US):

All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. Gentherm is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.