Senior Account Manager

IMPACT and OPPORTUNITY

This position is dedicated to building and maintaining strong client relationships on a foundation of open and effective communication, ensuring Gentherm is positioned to deliver services in line with client goals, objectives, and expectations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Lead cross-functional efforts to deliver new business opportunities with new and existing customers aligned with customer/product strategies
• Lead customer interactions as main point of contact
• Increase sales, profits and market share (as per Department KPI) in accordance with the company’s thermal systems strategic direction through diverse sources, such as IHS data, press releases, trade shows or customer announcements (new models, face lifts, model replacements)
• Manage all commercial aspects of new identified business (Business Case Development) in a timely, efficient and cost-effective manner
• Obtain customer RFQ’s for new business, provide customer price targets to internal teams and achieve program awards
• Participate in the Quote Kick-off meeting and provide all the financial details to the team as required
• Approve final price, price breakdowns and customer response letter.
• Drive negotiations successfully
• Represent the "Voice of the Customer" from a financial perspective to the internal teams (price negotiations, LTA, ECR price changes, price discrepancy) for the life of the project
• Develop and maintain frequent and effective communication with assigned customer base in order to review/resolve any price discrepancies/other financial issues as well as to ensure the development of future business opportunities
• Participate and provide input in internal cost reduction activities
• Input and update volume forecast and piece price for awarded and targeted programs into the Gentherm budgeting/forecasting tool
• Represent Gentherm as the main customer interface fostering and further developing a strong relationship
• Interface with internal global team to achieve objectives as needed

QUALIFICATIONS

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in engineering or a business related-field
• Minimum of 4 years of relevant experience
• Experience with Automotive FORD and Tier 1 Suppliers
• Proficient in Microsoft Excel and PowerPoint

PREFERRED QUALIFICATIONS:

• Familiar with managing North American accounts
• Experience in Thermal management
• Experience with automotive seat systems and/or interiors is a plus
• MBA degree

NICE TO KNOW

TRAVEL: Up to 15% Local

COMPETENCIES

• Deliver Results
  • Understand the mission and output of your team; set SMART objectives and deliver
• Drive Change
  • Focus on agility and commitment to continuous improvement; Understand and act on internal and external drivers of change
• Build Capability
  • Foster a culture of learning and development; Support individual growth through continuous feedback to achieve personal and professional goals
• Cultivate Innovation
  • Openly embrace, create, implement and support new and innovative ideas, processes and technology that deliver business results

PHYSICAL DEMANDS/WORK ENVIRONMENT

All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. Gentherm is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.