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At Gentherm, we say, “It’s about the person.” We’re with you on a cold winter day when you turn on your heated seat and steering wheel or helping manage patient body temperature in the operating room, recovering room or intensive care units. We take a human approach with everything we do.

 

As the global leader in thermal management technologies we embrace the opportunity to create and deliver extraordinary thermal solutions that make meaningful differences in everyday life. We do this by improving health, wellness, comfort and energy efficiency.

 

We embrace an entrepreneurial spirit and combine that with our global leadership to deliver results. Working at Gentherm provides you the opportunity to not only shape the future of the automotive and medical industries, but also influence your career throughout the company. You will be engaged, challenged and inspired by our team to deliver leading thermal technologies that positively impact lives around the world.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
    • Own pc lifecycle management for the company.  This includes:  Definition of hardware standards; strategies around procurement, refresh and asset management.
    • Manage the software images, patching and overall end-point security vulnerability profile for the company, partnering with the IT Security manager.
    • Lead Gentherm’s Service Desk globally:  Ensure appropriate resourcing, process and tool/metrics reporting to enable a consistent incident management and request fulfillment process.
    • Own the major incident (P1) process and appropriate communications mechanisms.
    • Lead reporting of IT Operational metrics for the company.
    • Oversee the Change Management (CAB) process for the company.
    • Own Gentherm’s Service Management platform (Service Now) and partner with the IT Staff to deliver on shared priorities leveraging the platform.
    • Chair the end-user technology council for the company.
    • Support facilities management and definition of standards, in partnership with IT Infrastructure leader: Data center/room, recovery sites, contracts (HVAC etc.)
    • Lead IT Operations control: execution of scheduled jobs, Backup and restore, monitoring of systems/jobs (print and others)
    • Own the approach around SOP/Policy/knowledge document/diagnostic script with support from infrastructure/business app/shop floor app to ensure on time issue resolution
    • Setup interface with various IT function & customer to ensure SLA is fulfilled
QUALIFICATIONS

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in computer science, information systems or related field.
  • Minimum 7 years of experience in operations, service management, end-user technology or IT Program Management.
  • Minimum 5 years’ experience leading and mentoring a team of technical professionals.
  • Strong written and verbal communication skills
  • Demonstrated strong analytical and problem-solving skills
  • Self-motivated, collaborative, team player able to multi-task in a fast-paced environment.

 

PREFERRED QUALIFICATIONS:

  • Passion for continuous improvement
  • Significant experience with Microsoft Technology – including Office 365
  • Experience leading global organizations
  • Experience running an IT Service Desk
  • ITIL and Lean Certifications are desired
  • Knowledge/significant interest in emerging end-user technologies
  • Automotive industry experience
NICE TO KNOW

TRAVEL:  10-20%, will include global travel.

COMPETENCIES
  • Deliver Results
    • Understand the mission and output of your team; set SMART objectives and deliver
  • Drive Change
    • Focus on agility and commitment to continuous improvement; Understand and act on internal and external drivers of change
  • Build Capability
    • Foster a culture of learning and development; Support individual growth through continuous feedback to achieve personal and professional goals
  • Cultivate Innovation
    • Openly embrace, create, implement and support new and innovative ideas, processes and technology that deliver business results
PHYSICAL DEMANDS/WORK ENVIRONMENT

All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. Gentherm is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Gentherm is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability or protected veteran status.

Custom Field 1:  7297
Location: 

Northville, MI, US, 48167

Country/Region:  US
Date: 


Nearest Major Market: Detroit

Job Segment: Operations Manager, Information Technology, IT Manager, Medical, Operations, Technology, Healthcare