Share this Job

At Gentherm, we say, “It’s about the person.” We’re with you on a cold winter day when you turn on your heated seat and steering wheel or helping manage patient body temperature in the operating room, recovering room or intensive care units. We take a human approach with everything we do.

 

As the global leader in thermal management technologies we embrace the opportunity to create and deliver extraordinary thermal solutions that make meaningful differences in everyday life. We do this by improving health, wellness, comfort and energy efficiency.

 

We embrace an entrepreneurial spirit and combine that with our global leadership to deliver results. Working at Gentherm provides you the opportunity to not only shape the future of the automotive and medical industries, but also influence your career throughout the company. You will be engaged, challenged and inspired by our team to deliver leading thermal technologies that positively impact lives around the world.

IT Support Administrator

 

IMPACT and OPPORTUNITY

 

The IT support administrator is an end user technologist role that will provide effective IT support across all aspects of the local Gentherm site. This position will deliver a high-quality, high satisfaction experience with end-users around core Gentherm IT services.   This position is responsible for supporting IT management and maintaining the overall IT infrastructure and end-user environment within the local site,  as well as support a broad range of IT-related initiatives, projects and activities.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

 

Service Desk Operations:

  • Act as a single point of Contact for all Incidents, Service Request created by local users and escalate to regional/global team if necessary
  • Support local leadership on IT Systems, IT infrastructure designs, standards/policy definition, and operations.
  • Provide help, assistance and support to colleagues in IT-related matters
  • Purchase, set up and configuring new laptops, desktops and other accessories
  • Set up new users and disabling expired accounts in accordance with HR requirements
  • Assign application access rights to users
  • Support during after office hour to ensure smooth operation of IT systems

OTHER CORE FUNCTIONS

 

Regional and Global Activities:

  • Involved in small to medium-sized IT projects as instructed by the Manager and/or Supervisor
  • Support implementation, and documentation of network servers, routers, switches, security, and any other infrastructure related equipment
  • Participation in the development of the Gentherm IT systems
  • Support Supervisor to implement, manage, maintain and document network servers, routers, switches, security, and any other infrastructure related equipment.
  • Support Supervisor in executing computer maintenance with other Information Technology professionals such as Region or Global IT teams
  • Work with Supervisor and other global & regional IT administrators to support existing Data Center, especially in terms of managing the SANs, Virtual Infrastructures, power, cooling, cabling, and network.
  • Support all security related issues and work closely with different groups to resolve different vulnerabilities.
  • Support in ensuring security and upgrades are applied and kept up to date on desktops, laptop, and core servers
  • Support global IT team to implement and support the IT (Server, WAN, LAN and wireless) infrastructure and IT systems (production systems and others BPI related software)

OTHER CORE FUNCTIONS

 

IT Infrastructure:

  • Support Gentherm’s corporate network system LAN/WAN/WWAN
  • Manage VMWare, Email, Backups, File server, Anti-Virus, Security, and CCTV system
  • Ensure all software purchased licensing is recorded and maintained
  • Maintain and support other computer peripheral devices such as printers, switches, access points, etc.
  • Monitor IT Equipment routinely. Proactively monitor various aspects of IT infrastructure (e.g. network traffic flow end to end), identify areas of concern, collection of logs and escalate if necessary to ensure all aspects meet SLAs and business needs, and support in developing action plans to address them.

 

IT Systems and Applications:

  • Assist in implementation, maintenance, patching and upgrade of IT systems
  • Design, develop and change programs/applications by changing configuration and/or using development tools
  • Perform basic configuration, installation and upgrade of applications and related hardware.
  • Ensuring the integrity and correctness of data input/stored in forms, reports and system database
  • Create and generate reports according to managements and user’s requirement.

QUALIFICATIONS

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or closely related field.
  • 1 year of position related experience

 

PREFERRED QUALIFICATIONS:

  • Experience with server maintenance (Active directory, Backup, VMWare, etc)
  • Technical knowledge in PC, accessories maintenance, troubleshooting, MS Office 365 and other common desktop applications
  • Experience administering MS Office 365 (Office suite, Intune MDM, OneDrive, Teams and others
  • Microsoft certifications a plus
  • Exposure to emerging end-user tools
  • Exposure in SANs, Virtual Infrastructures, power, cooling, cabling, and network
  • Customer focus, Works well with others
  • Ability to balance competing priorities
  • Collaborative

NICE TO KNOW

 

TRAVEL: <10% Domestic and Global

COMPETENCIES

 

Deliver Results

  • Understand the mission and output of your team; set SMART objectives and deliver

Drive Change

  • Focus on agility and commitment to continuous improvement; Understand and act on internal and external drivers of change

Build Capability

  • Foster a culture of learning and development; Support individual growth through continuous feedback to achieve personal and professional goals

Cultivate Innovation

  • Openly embrace, create, implement and support new and innovative ideas, processes and technology that deliver business results

PHYSICAL DEMANDS/WORK ENVIRONMENT

 

All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. Gentherm is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Gentherm is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability or protected veteran status.

Job Req ID:  8394
Location: 

Northville, MI, US, 48167

Country/Region:  US
Published:  Jun 25, 2022


Nearest Major Market: Detroit

Job Segment: ICU, Surgery, Computer Science, Network, Engineer, Healthcare, Technology, Engineering