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At Gentherm, we say, “It’s about the person.” We’re with you on a cold winter day when you turn on your heated seat and steering wheel or helping manage patient body temperature in the operating room, recovering room or intensive care units. We take a human approach with everything we do.

 

As the global leader in thermal management technologies we embrace the opportunity to create and deliver extraordinary thermal solutions that make meaningful differences in everyday life. We do this by improving health, wellness, comfort and energy efficiency.

 

We embrace an entrepreneurial spirit and combine that with our global leadership to deliver results. Working at Gentherm provides you the opportunity to not only shape the future of the automotive and medical industries, but also influence your career throughout the company. You will be engaged, challenged and inspired by our team to deliver leading thermal technologies that positively impact lives around the world.

Global Warranty Specialist

 

IMPACT and OPPORTUNITY

 

The Global warranty specialist is responsible for handling various warranty functions communicating to senior management and various customer communication requests. The Specialist is in touch with all aspects of the business to reduce and avoid potential warranty costs. The specialist achieves this through analysis of field issues and strong communication involving customers and internal groups. This is a highly visible role for the company allowing many future opportunities for the right candidate.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

 

  • Create & Maintain positive relations with our customers
  • Participate in product design reviews
  • Participate in part reviews
  • Analyze warranty data for trends/risk
  • Review and implement warranty agreements
  • Analyze part returns and report to customers
  • Create global cross functional teams for better warranty integration
  • Hold Tier 1 meetings to create awareness of potential cost and quality issues
  • Review and Dispute warranty debits
  • Improve testing timing and capabilities
  • Provide global warranty region development and assistance
  • Monitor customer portals for trends
  • Communicate warranty information to Global warranty Manager

QUALIFICATIONS

 

MINIMUM QUALIFICATIONS:

 

  • Warranty and policy experience
  • 5+ years automotive experience
  • Excellent verbal, presentation and written communication skills
  • Familiar with OEM customer portals. (Covisent, Gart, FCA, GSAR)
  • 3+ years of Microsoft Office experience

 

PREFERRED QUALIFICATIONS:

 

  • Electronics experience

NICE TO KNOW

 

TRAVEL: Example:  Up to 25%, Local, Global, etc.

COMPETENCIES

 

  • Deliver Results
    • Understand the mission and output of your team; set SMART objectives and deliver
  • Drive Change
    • Focus on agility and commitment to continuous improvement; Understand and act on internal and external drivers of change
  • Build Capability
    • Foster a culture of learning and development; Support individual growth through continuous feedback to achieve personal and professional goals
  • Cultivate Innovation
    • Openly embrace, create, implement and support new and innovative ideas, processes and technology that deliver business results

 

#LI-TO1 

PHYSICAL DEMANDS/WORK ENVIRONMENT

 

All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. Gentherm is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Gentherm is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability or protected veteran status.

Job Req ID:  7610
Location: 

Northville, MI, US, 48167

Country/Region:  US
Published:  May 12, 2021


Nearest Major Market: Detroit

Job Segment: Medical, Surgery, ICU, Healthcare, Automotive