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As a leader in thermal technology, we design, develop, and manufacture heating, cooling, and ventilating devices for diverse global markets. With our employees, we pioneer and shape markets for comfort devices while seeking new ways to drive value for our customers.  We employ approximately 10,000 people at twelve locations in North America, Europe and Asia.

Short Description

Summary: The End User Support will be responsible for providing technical assistance and support related to computer systems, hardware, or software for internal and external customers; ensuring a high level of customer service and support is provided. Responsible for supporting and maintaining the desktop and laptop operating systems and general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

  • Diagnose and resolve technical issues
  • Monitor and respond effectively to incidents and requests received through the IT ticketing system (Level 1)
  • Responsible for new user set up and disabling expired accounts
  • Provide end user OS and application support
  • Fault-finding for user’s laptop and desktop issues
  • Coordination of computer maintenance with other Information Technology professionals
  • Install authorized software to laptops and desktops
  • Ensuring security and upgrades are applied and kept up to date on desktops and laptops
  • Responsible for Antivirus deployment to all desktops and laptops
  • Maintain and support other computer peripheral devices such as printers, monitors, desk phones, etc.
  • Ensure all logs for equipment and users are maintained
  • Ensuring patches and upgrades are applied laptops and desktops
  • Partner with Purchasing Dept. for IT hardware/software purchasing needs
  • Ensuring all purchased hardware and software licensing is recorded and maintained
  • Create and maintain support documentation for software, hardware and procedures
  • Perform basic administrative support duties as required to meet specific operational objectives
  • Assist in various IT projects

 

Professional Competencies

Must have knowledge of:

  • Windows 7/10
  • Microsoft Office 2010/2016/365
  • Troubleshooting\Triage

 

Ability to work without direct supervision

  • Customer first mentality
  • Strong communication skills
  • Initiative
  • Ability to multi task

 

Education/Experience

  • Minimum of 1 year IT support experience
  • Bachelor's degree or technical certification are a plus
  • Possesses strong PC hardware support skill set and proficiency with Windows operating systems and Microsoft Office software.
  • Must possess the following; Excellent communication/customer service skills, positive attitude, able to adapt and problem solve in high-stress environments.

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Gentherm is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability or protected veteran status.

 

Job Req ID:  6561


Nearest Major Market: Detroit

Job Segment: Administrative Assistant, Technical Support, HVAC, Administrative, Technology, Operations