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At Gentherm, we say, “It’s about the person.” We’re with you on a cold winter day when you turn on your heated seat and steering wheel or helping manage patient body temperature in the operating room, recovering room or intensive care units. We take a human approach with everything we do.

 

As the global leader in thermal management technologies we embrace the opportunity to create and deliver extraordinary thermal solutions that make meaningful differences in everyday life. We do this by improving health, wellness, comfort and energy efficiency.

 

We embrace an entrepreneurial spirit and combine that with our global leadership to deliver results. Working at Gentherm provides you the opportunity to not only shape the future of the automotive and medical industries, but also influence your career throughout the company. You will be engaged, challenged and inspired by our team to deliver leading thermal technologies that positively impact lives around the world.

The Domestic CSR is primarily responsible for customer communication and is the primary contact with customers, distributors and sales reps. Will accomplish tasks with established procedures and within controlled limits.

QUALIFICATION:

To be successful in this position, the incumbent must be able to communicate clearly and professionally with customers, distributors and sales reps and follow procedures and instructions.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Responsible for providing price and quotations to customers and reps.
  2. Assists field representatives and regional sales management as necessary.
  3. Accepts, reviews, inputs and distributes customer orders.
  4. Communicates with customers regarding order status, pricing, account status, general product/service questions, etc. within knowledge limits. Elevates calls as necessary when outside established procedures/knowledge.
  5. Fields requests for demos, samples and literature.
  6. Forwards customer complaints as appropriate.
  7. Responsible for appropriate filing and record retention for sales/marketing/CS, including invoices, contracts, communication, etc.
  8. Responsible for data input work as directed.
  9. General administrative tasks.
  10. Will perform similar tasks described above for International Sales, as required
  11. Assist sales and marketing personnel as needed.
  12. Performs other duties and responsibilities as assigned.

Requirements:

High School Diploma

1-5 years experience

Gentherm is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability or protected veteran status.

Job Req ID:  7251
Location: 

Cincinnati, OH, US, 45241

Country/Region:  US
Date: 


Nearest Major Market: Cincinnati

Job Segment: Customer Service Representative, Medical, Outside Sales, Surgery, Customer Service, Healthcare, Sales