IT SPECIALIST DIGITAL WORKPLACE SUPPORT

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide day-to-day technical support for hardware, software, and network issues. Troubleshoot and resolve incidents to minimize downtime.
• Assist in maintaining and troubleshooting IT infrastructure components including servers, workstations, and network devices.
• Support IT project implementation and ensure alignment with timelines and business needs.
• Deliver training and guidance to end-users and junior IT staff as needed.
• Participate in system upgrades, patching, and backup/restoration testing.
• Support internal audits and ensure adherence to IT security and compliance standards.
• Maintain accurate records of IT issues, resolutions, and project documentation.
• Collaborate with business units to understand IT needs and deliver appropriate solutions

MINIMUM QUALIFICATIONS

• Bachelor’s degree in computer science, Information Technology, or a related field.
• At least 2–3 years of experience in IT support or a similar role.
• Strong troubleshooting and problem-solving skills.
• Fluent English
• Good communication and interpersonal abilities
• IT certifications like ITIL, CompTIA A+, or Microsoft Office Specialist are preferred
• Understanding factory planning, production is a plus.
• Familiarity with IT service management tools and ticketing systems is an advandage